Job Description

Job Overview:

Insight Global is seeking an CSR for its client who is a multi-regional producer of cement, aggregate, ready-mix concrete and fly ash processing located in the eastern United States. This role will be located in Deerfield Beach, Florida.

Responsibilities Include The Following:

• Communication and follow up with customers, sales team, credit, accounts receivable department, scale house, internal plants, outside vendors, customer care creating a relationship that makes the individual feel like they are the most important and top priority
• Manage all aspects of customer accounts, to include research and resolution of billing issues, as well as follow up of product returns and load diversions
• Use problem solving techniques to resolve issues, know when to engage others
• Use of SAP, JWS, and Systech software
• Set up and maintain customer master price list for external and internal sales in multiple systems
• Maintain all customer master files as it pertains to fuel surcharge, freight, set up of new ship to locations
• Run weekly and monthly reports; utilizing environmentally friendly methods of distributing to internal customers
• Request proof of deliveries from haulers; coordinate with Logistics Department on all freight related matters
• Copy, file, search archives and retrieve tickets for assigned accounts

Must Haves:

• 2-3 years administrative experience and Associates Degree/Bachelor’s Degree preferred
• Strong Customer Service or accounting related experience preferably in a Sales environment
• Analytical and communication skills to deliver best results
• Strong computer skills (Microsoft Office, Excel, Word, PowerPoint, Oracle or SAP)
• A good listener, ability to solve problems with minimal supervision
• High energy and proactive when a customer needs assistance, often delivering more than what was required
• Strong team concept skills required
• Ability to work well under pressure and meet deadlines; strong time management and strong organizational skills required
• Ability to prioritize work projects
• Flexible, interested in trying new techniques; coachable

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