Job Description

Company Description

Bane-Welker Equipment, LLC was established in 2013 through the merger of two trusted Case IH dealerships, combining rich histories to better serve agricultural communities in Indiana, Ohio, and beyond. Committed to providing superior products and service, Bane-Welker Equipment adapts to the evolving needs of farmers and the agricultural industry. As a company deeply rooted in farming, we understand its global impact and take pride in supporting our communities. Our team of knowledgeable, dedicated professionals strives to deliver value and excellence to our customers, fostering a family-oriented culture for both employees and clients.

The Service Department is an integral piece to the success of the business and customer experience at Bane-Welker. A Technician is responsible for performing repair and maintenance work on equipment, in a timely manner, as assigned by the Service Manager. Technicians must have outstanding mechanical knowledge including hydraulic, electrical, and diagnostic skills.

Principal Responsibilities:

• Consistently achieve agreed-upon productivity and billable efficiency goals.
• Successfully complete assigned jobs in an efficient manner while effectively communicating with customers resulting in customer satisfaction when appropriate.
• Complete and process all paperwork for each assignment in a timely, consistent, and accurate manner.
• Participate in required training and also take personal initiative to stay up to date on relevant service knowledge, bulletins and other changes regarding new and existing products.
• Appropriately assist other technicians when required.
• Provide input relating to product information, quality, warranty, and other unit performance information.
• Maintains vigilance for methods of effecting cost reductions or revenue increases and reports observations to the service manager.
• Performs set up or pre-delivery inspections on new or used equipment as prescribed by manufacturer’s manual.
• Performs all field service assignments promptly and efficiently with a minimum of non-billable comebacks.
• Effectively comply with all safety, tools, and other job-related requirements.
• Follow all safety, environmental and regulatory compliance protocols, policies and requirements.
• Maintain a clean and organized work environment.
• Maintain tools and equipment, and notify the Service Manager if tools need replacement, or new tools are needed.
• Provide and/or maintain the tools required to efficiently complete assigned work.
• Operate, maintain, and account for company equipment and vehicles.
• Maintain appropriate licenses and certifications.

Requirements of Position:

• Must have a customer focused and “be of service” attitude.
• Demonstrate organizational ability and systematic timing.
• Proven knowledge of methods, materials, and tools used in the repair of agricultural equipment.
• Possess adequate knowledge of work processes and requirements for both physical labor, shop equipment, and safety procedures.
• Ability to maintain customer relationships and cultivate new customers for future growth.
• Possess mechanical ability and familiarization with testing equipment and diagnostic procedures.
• Must have a valid driver’s license.

Job Tags

Similar Jobs