Job Description

Position Summary

A valued contributor to our respectful and rewarding work culture, the Security Manager handles the staffing and scheduling of an assigned team of security officers in coordination with client needs for our NYC office. In drafting and updating security post orders, assisting the security team in "all-hands-on-deck' situations and cultivating relationships with our valued client base, the Operations Manager aims to deliver unparalleled customer service to meet contractual obligations and exceed client expectations.

T his position requires frequent travel to Brooklyn and Staten Island to various clients.

Performing in cross-departmental design, the Security Manager aligns with fellow staff, branch teams and functional leaders to foster best practices that are compliant with federal/state regulations and respectful of our company policies and protocols, committing to the integrity of our Arrow mission to provide an exceptional client experience.

Essential Job Responsibilities

• Manages 4,500- 5,500+ contract hours
• Handle scheduling of assigned security staff as congruent with client needs
• Train, mentor and support uniformed security officers
• Liaison with client and coordinate communication of operations, through an effective and responsive approach
• Provide exceptional customer service
• Effectively manages people and costs while ensuring contract compliance
• Draft and update security post orders
• Drive operational accountability
• Perform unannounced inspections/visit client sites
• Other tasks as assigned

Knowledge/Skills/Abilities Required

• Must have 2 years' experience in managing security operations or accounts
• Ability to work in a team setting and structured environment, following strict processes
• Must be flexible in availability to tend to accounts when needed
• Ability to work in high pressure situations with firm deadlines
• Working knowledge of WinTeam & eHub platforms preferred
• Knowledge of Microsoft Office applications
• Valid Driver's License preferred

Compensation range- $65,000- $79,000 annually, commensurate with experience and location.

Founded in 1985, we have perfected our approach to high quality security. As a true Super Regional guarding company, we are large enough to provide our Clients and Officers with the resources, technology and supervision to deliver a superior security program while being nimble enough to react quickly and deliver an exceptional customer and employee experience. "We Care" about our Officers and make sure to take care of the people that take care of our Clients.

Arrow Security is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

If you have a disability that requires an accommodation to complete the application process, please email Arrow Security Human Resources Department at HR resolutions@arrowsecurity.net Please include your full name, contact information and details about your request in the email.

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