Job Description

WARRANTY COORDINATOR LONG TERM PART TIME CONTRACT POSITION IN KATY OFFICE ($21 HOURLY RATE) (not remote) any 4 hours per day.

SUMMARY

Under the supervision of the Warranty Administrator the Warranty Coordinator plays a critical role in managing heavy equipment/ construction equipment warranty claims and activities. This role is responsible for administering warranty claims, partnering with internal teams and trade partners, and serving as a trusted point of contact.

This position requires warranty claim process knowledge, exceptional organizational and communication skills, and a customer‑first mindset. Warranty Coordinator is expected to manage multiple claims simultaneously while ensuring timely, high‑quality that align with company warranty standards and service expectations.

SPECIFIC RESPONSIBILITIES

• Coordinator reports to Warranty Administrator and works as a team to address the daily operation of the Warranty department.
• Serve as primary customer contact for warranty issues, ensuring timely, accurate resolution and acting as a strong advocate for customer needs.
• Responsible for timely processing and collection of all warranty claims with various manufacturers.
• Oversees and provides support for dealer warranty claims process, from initiation to closeout.
• Review and validate warranty claims per contractual terms, prioritize multiple cases, and coordinate with vendors, field technicians, and internal teams to minimize customer downtime.
• Track warranty trends regarding Warranty Policy and Procedures as it pertains to claims adjusting.
• Adjust and approve claims for payment and follow through to ensure that claim adjustments are accepted and implemented via the Warranty Audit Trail when the claim is paid.
• Follow issues to closure and communicate corrective actions to appropriate parties
• Review and process registrations and managing follow through with dealers to complete. Identify and create SOP future training to LG employees and/or dealers utilization.
• Instruct dealers on registration submission process, claim warranty process via webinars or in collaboration with Lead.
• Assist with changes within the DMS system that are issues universally.
• Update policies and procedures.
• Weekly release of credit memos and updating information into shared reconciliation file.
• Other duties as assigned for business need.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

NO SPONSORSHIP - Must have valid work authorization

BACKGROUND & SKILLS

• High school diploma or the equivalent
• Proficient in English (written and oral); Strong written, verbal, presentation, and interpersonal communication skills
• Strong working knowledge of Microsoft Office
• Ability to effectively communicate verbally and in writing
• Ability to confront and resolve difficult customer service situations
• Demonstrated customer service skills
• Ability to read and comprehend written instructions and information
• Two years of experience in warranty claim processing

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