Job Description

POSITION: Account Manager – Manufacturing / Industrial

About the role:

The Account Manager is responsible for managing and supporting assigned customer accounts by overseeing order flow, pricing, communication, and coordination between customers, production, and internal teams. This role serves as the primary point of contact for customers and plays a key role in ensuring accuracy, responsiveness, and execution across all stages of the order lifecycle.

This is not a cold-calling or commission-driven sales role. Instead, it is a relationship-based position focused on account ownership, operational execution, and understanding how manufacturing decisions impact cost, delivery, and customer satisfaction. The Account Manager works closely with production, planning, and outside sales to ensure customer needs are met efficiently and profitably.

What you’ll do:

• Act as the primary owner of assigned accounts from order entry through delivery and follow-up
• Manage customer relationships and day-to-day account activity
• Generate quotes, process orders, and manage revisions accurately and efficiently
• Review part history, pricing, volumes, and usage trends to ensure consistency and profitability
• Coordinate with production, planning, purchasing, and engineering to support order execution
• Understand lead times, material availability, and capacity when committing to customer requests
• Communicate order status, changes, and delays proactively
• Support outside sales with quoting, data analysis, and customer coordination
• Assist with re-quotes, pricing updates, and contract-driven adjustments
• Support inventory planning and customer-specific stocking strategies
• Maintain accurate records within ERP and CRM systems
• Identify risks or issues before they impact delivery, cost, or customer satisfaction
• Contribute to continuous improvement efforts related to order flow and customer support

We are looking for passionate leaders who bring initiative and creativity while putting the customer at the center of all they do!

What you’ll need:

• Manufacturing or industrial experience required (plastics, machining, OEM, or similar)
• Experience managing customer accounts, inside sales, or production coordination
• Strong understanding of pricing, margin, and how volume impacts profitability
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication and organizational skills
• Comfortable working within ERP and CRM systems
• Detail-oriented, dependable, and proactive
• Able to work cross-functionally with sales, operations, and leadership
• High School Diploma or GED required
• (Preferred) BA or BS Degree (Business, Sales, Marketing, etc.) or substantial equivalent business experience
• (Preferred) Plastics/Manufacturing experience
• (Preferred) 4 years or more of manufacturing experience

How does Lehigh Valley Plastics support you?

Benefits: We offer a competitive base salary, Profit Sharing, dental, medical, and life insurance, 401k with matching benefits, tuition reimbursement, paid maternity and paternity leave, opportunity for growth, and more.

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