POSITION SUMMARY: This is an ONSITE full-time position that is responsible for Interacting with members, agents, brokers and lenders regarding policy cancellations. These interactions occur by phone, email and mail.
DUTIES AND RESPONSIBILITIES:
• Process policy cancellation requests from lenders, agents, brokers and members
• Field phone calls from lenders, agents, brokers and members regarding cancellations
• Manage email inquiries from lenders, agents and members
• Accurately process a high volume of cancellations utilizing the appropriate application form numbers
• Follow specific requirements regarding necessary backup and documentation for cancellation requests
• Follow all procedures regarding document archiving for cancellation requests
• Provide written communications to lenders, members, agents and brokers in a very professional manner
• Provide excellent customer service via phone and email
• Assisting the data entry team with the keying of paper applications into the Affinity database.
• Assisting with adhoc projects when needed
KNOWLEDGE AND SKILLS:
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.
• The ability to follow instructions and documented processes effectively
• Ability to communicate effectively (verbal and written)
• Excellent interpersonal skills
• Fluent in English and Spanish
• Proficient computer skills: must have working knowledge of Excel and Word,
• Ability to multi-task, follow up, and meet deadlines
• Strong attention to detail
• Ability to identify discrepancies and take initiative to research variances and correct
EDUCATION AND WORK EXPERIENCE:
• High School Diploma, some college preferred
Hours Required: Monday to Friday 8:30AM-5:00PM
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