Job Description

The Onsite Program Manager is responsible for end-to-end delivery ownership of one or more strategic client programs. This role acts as the single point of accountability at the client site , ensuring predictable delivery, strong stakeholder management, financial governance, and seamless coordination between offshore and onsite teams.

Roles & Responsibilities

Client & Stakeholder Management

• Serve as the primary onsite interface for client stakeholders across business, technology, and operations.
• Own executive communication , program reviews, and steering committee updates.
• Manage expectations, handle escalations proactively, and ensure high client satisfaction.

Program & Delivery Ownership

• Own end-to-end program delivery across multiple workstreams (applications, data, platform, QA, DevOps as applicable).
• Drive program planning, milestones, dependencies, risk tracking, and mitigation.
• Ensure adherence to agreed SOWs, SLAs, KPIs, and governance models .

Financial & Commercial Management

• Own program financials : revenue forecasting, cost tracking, margins, and billing coordination.
• Manage change requests, scope adjustments, and commercial discussions in collaboration with account leadership.
• Ensure compliance with contractual and legal obligations.

Team & Resource Management

• Lead and coordinate hybrid onsite–offshore teams (delivery managers, tech leads, architects, QA, etc.).
• Drive resource planning, onboarding, utilization optimization, and performance management.
• Provide coaching and direction to program and project managers within the account.

Governance, Risk & Compliance

• Establish and run PMO governance including cadence, metrics, and reporting.
• Proactively identify program risks and dependencies; escalate with clear options and recommendations.
• Ensure delivery compliance with Tavant processes, client standards, and regulatory requirements .

Account Growth & Relationship Building

• Partner with sales and account leadership to identify growth opportunities within existing accounts.
• Support renewals, extensions, and new initiative proposals through delivery credibility and insights.
• Act as a trusted advisor to the client on delivery strategy and execution.

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